I am bullish about the magic that happens when Customer Experience teams work closely with Product & Engineering teams at software companies.

I will always feel grateful that I got to work at Help Scout and learn from some of the best on this topic.

Here’s a quick guide about how the awesome folks at Help Scout (written by Mo McKibbin & her teammates in 2018) about how they streamline bug reports & feature requests so that everyone from the Sales person who talks to a customer for the first time to the engineering who’s squashing a bug is all rowing in the same direction.

Inspired by my former coworker Mo McKibbin‘s idea to make a Help Scout Hack Pack, I pitched a Clubhouse Hack Pack series and got to write the first two of these posts for the company blog.

Check out the full articles on Clubhouse Blog here:

1. Housemates Hack Pack for Clubhouse
2. Return of the Housemates Hackpack for Clubhouse

I love helping highlight the hidden gems 💎 in software tools that bring ease & delight into people’s day.

While I’m making sure to give 🎩-tips to folks who helped make these posts shine, a thank you also goes to another former Help Scout colleague Matt Mazur who taught me about custom Chrome search engines.

Are 👉 you 👈 a Clubhouse user who has other tips & tricks you’d like to share? Drop me an email – I’d love to hear from you.