On July 1st I started a new position at Whimsical.com and am really enjoying getting to know the team & the product.

In starting a new customer-facing role, I started to think through what CX means to me. I made a Mind Map using Whimsical to help me organize my thoughts:

https://whimsical.com/embed/V9wUpMcBe15Q1BEdCkT9J3

If you have any feedback or think I’m missing areas of expertise, let me know!